Frequently Asked Questions

Everything you need to know about styling and furnishing your space with ZM Home.

What is the standard shipping timeframe for furniture?

Most in-stock items ship within 3-5 business days. Larger furniture pieces requiring white-glove delivery typically arrive within 2-4 weeks depending on your location.

Do you offer international shipping?

Currently, ZM Home ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most decor items and accessories. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber and reclaimed materials to ensure minimal environmental impact.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans via Affirm.